Overview
Please get in contact if there is something wrong with your order or to request a refund. We strive for every delivery to be of the best quality. If you feel your order has not met your expectations a refund may be possible.
To be eligible for a refund, you should keep the order receipt and provide evidence of damage or you can contact our team directly by Instagram or at thevinecompanyuk@gmail.com
Sale items
Sale items can be refunded at the discounted price.
Returns
If there is nothing wrong with your order but you wish to return it you must meet certain requirements. The shipping box must not be opened and must be returned within 7 days of delivery arrival.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refunds.
Queries
Contact us at thevinecompanyuk@gmail.com for questions related to refunds and returns. Alternatively visit our FAQ page.